As we are a small family business, please allow 2-5 BUSINESS DAYS for your order to be processed and dispatched. This does not include actual transit time.
We primarily use Australia Post for all parcels and they currently estimate 5 days delivery for domestic parcels. Due to the current Covid-19 pandemic, some overseas deliveries have been experiencing significant delays.
You will be issued with a tracking number once your parcel is on its way so that you can monitor the delivery status of your parcel.
We ship worldwide. If you cannot see your shipping country at the checkout, please contact us before placing your order for a quote. For all overseas orders, please check your import regulations before ordering as some items may not be permitted to be shipped to your country. We do not accept responsibility for any items that are rejected by customs or any additional charges that you may incur.
We are here to help if your parcel goes missing whilst it is still in transit, however, if your item states that it has been delivered and you have not received it, you will need to contact Australia Post directly and lodge a report and follow their advice if you should also lodge a report with your local police department.
If your parcel is returned to us due to any of the following reasons, we will contact you to organise to post your item again at an additional cost to you.
Reasons for "Return to Sender"
- Incorrect/incomplete address
- Failure to pick up from your local post office within their timeframe