SHIPPING & RETURNS

SHIPPING POLICY

As we are a small family business, please allow 2-5 BUSINESS DAYS for your order to be processed and dispatched. This does not include actual transit time.

We primarily use Australia Post for all parcels and they currently estimate 5 days delivery for domestic parcels. Due to the Covid-19 pandemic, some overseas deliveries have been experiencing significant delays.

You will be issued with a tracking number once your parcel is on its way so that you can monitor the delivery status of your parcel.

We ship worldwide. For all overseas orders, please check your import regulations before ordering as some items may not be permitted to be shipped to your country. We do not accept responsibility for any items that are rejected by customs or any additional charges that you may incur.

International postal prices can be quite expensive, so with this in mind, if we find when we take your order to our postal outlet that we have over-estimated the postal charges on your order by more than $5AUD, we will refund you the difference. Likewise, if we find we have under-estimated the postal charges by more than $5AUD we will contact you with the reviewed postal costs asking if you would still like to proceed with your order or cancel the order. If you accept the reviewed postal costs you will receive a separate invoice for these costs. This is only applicable to International orders and not applicable to Australian orders.

We are here to help if your parcel goes missing whilst it is still in transit, however, if your item states that it has been delivered and you have not received it, you will need to contact Australia Post directly and lodge a report and follow their advice if you should also lodge a report with your local police department.

If your parcel is returned to us due to any of the following reasons, we will contact you to organise to post your item again at an additional cost to you.

Reasons for "Return to Sender"

- Incorrect/incomplete address

- Failure to pick up from your local post office within their timeframe

RETURN & EXCHANGE POLICY

We comply with the NSW Office of Fair Trading regulations on refunds.

We are not required to provide a refund or replacement if you change your mind.

If you decide to cancel all or part of your order before it is shipped you will incur a 10% cancellation fee.

Several types of goods are exempt from being returned, primarily for hygiene reasons and are not eligible to be refunded. These include, but are not restricted to; Fabric items, Jewellery, Earrings, Books, Oracle Cards (unless sealed) Vibrational/Aura Sprays, Pulse Point Roll-Ons, Soaps, Aromatherapy & Essential Oils, Candles, Health & Personal Care Items, Gift Cards, Downloadable products.

Sale Items: Only regular priced items are eligible for a refund. Unfortunately, sales items cannot be refunded.

Faulty Item: If an item you have received from us is found to be faulty, please contact us within 14 days of receiving your item through our contact us page and you will be emailed a returns form to fill out and email back to us along with photos showing the fault. If we agree that the item is faulty, you will be required to return the item to us in a safe and secure manner (like how you received them) using a trackable shipping method provided by Mystically Minded. The returned item must be lodged over the counter at your nearest Australia Post outlet. When we receive the item, we will process your return in the form of a refund or store credit, minus any original postage costs.

Damaged Item: If an item you have received from us arrives damaged, please contact us immediately through our contact us page. We will require photos of the damage to determine if the item was damaged in transit. If the item was damaged because of poor handling in transit, you will need to contact Australia Post and lodge a claim with them, we will support you in your claim. If the item is damaged for a reason other than transit, we may ask you to return the item to us and you will be sent a returns form as per the instructions for Faulty item above. We will then provide you with a replacement of the same or similar item. If a similar item is not available, we will provide you with a similar item of equal value or store credit.

Late or missing refunds: (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please use contact us via the contact us page.

All order discrepancies such as damaged/faulty and/or missing items must be brought to our attention within 14 days of you receiving your order.